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Training & onboarding call center employees has become a focal point to the entire industry. Better reporting capabilities from call center software solutions has allowed for many operations managers to realize that a lot of their productivity (or lack thereof) issues stem from a poor Learning management system.
Convoso has delved into the flaws of many learning management systems and listed them off more in depth HERE.
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However, it is not all bad for learning management systems in call centers. Gamifying the process and allowing your agents to be rewarded for their hard work, will allow for agents to feel that extra incentive to learn & embrace your company culture/goals.
For more information on how to resolve your LMS woes–click here.
