on February 02, 2017 gamification

What is Contact Center Gamification?

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Part 1:  What is "Gamification" and why incorporate it?

SUMMARY: Struggling to motivate and engage your call center agents? Our gamified solution can end that! By applying the same concept that had you hooked on beating your high score on your favorite childhood video game into our contact center software, your agents will be continuously be empowered to exceed your businesses KPI’s. Gamification provides an enjoyable and effective solution by incorporating leaderboards, points, badges, and rewards into a contact center software.  Read more of Part 1 of our 3 part "Call Center Gamification" blog series...

Read Part 1.
 
Part 2:  Call Center Gamification Makes Learning Easy & Enjoyable

Making agents lives better is extremely important for a fully functioning call center. Caring about your agents success directly correlates to raised profits, higher CSAT scores, and an overall better functioning call center. Find out how gamification makes such a huge difference in the functionality of your LMS, as well as your agents day-to-day work life. Read more of Part 2 of our 3 part "Call Center Gamification" blog series...

Read Part 2.

Part 3:  Should I Invest in Gamifying My Contact Center?

Call Center gamification is truly something every call center should think about investing in. Call center managers that have incorporated it have seen drastic improvements in agent performance. To find out which KPIs gamification drastically improves read part 3 of our 3 part "Call Center Gamification" blog series...

Read Part 3. 

Customer Contact Central
Customer Contact Central