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call center solutions

The Ultimate Guide to Using Call Center Dialer Software

Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone nu...

Convoso Conquers LeadsCon 2017

Team Convoso headed to Vegas last week to attend the nation’s leading performance marketing conference–LeadsCon 2017.

lead generation

7 Must Know Tips To Improve Your Cold Calling Today 

Cold calling has often been likened to bull riding. The first eight seconds are the toughest, but if you can get through that period your prospect wil...

Team Convoso

Team Spotlight: Bobby Hakimi

This week’s Team Spotlight is focused on the one and only, Bobby! Bobby is the Senior VP of Research & Development, and co-founder of Convoso. Nothing...

Customer Experience

12 Ways Call Center Agents Can Deal With Angry Customers

While call center technology has done a great deal to make business simpler and more streamlined– it can also complicate your interactions with your c...

contact center software

How Today's Customer Support Technology Raised Customer Expectations

Today’s ever-advancing call center technology serves to streamline everyday functions of customer service and support operations with solutions drasti...

Convoso

Customer Success Story: University Bound

Convoso's interview with Jon Wigand, Director of lead generation for University Bound.

contact center software

10 Inbound Features Your Call Center Needs Today

Running a call center is becoming more and more about the features available to you and your agents. Choosing the right provider or software for your ...

Convoso’s Team Spotlight: Jennifer Knight

This week we’re showing off Jenn in our Team Spotlight! Jenn has been a part of Convoso since September of 2015, and has been recently promoted to Onb...