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The Starting Lineup

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Welcome to the New Convoso

At Convoso, we do everything in our power to make sure that our software suits every possible niche to a tee. Whether you are just starting a call cen...

Sales Velocity:Your most important Outbound Sales Metric

As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbou...

Essential Outbound Call Center Kpis

Running a outbound call center in 2017 is all about the intricate details. Between remaining compliant, maximizing leads, and retaining agents–sometim...

call center solutions

What Is a PBX? And Why Your Call Center Needs It Today.

As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to g...

Questions you need to ask your Call Center software Provider

In a crowded sea of call center software providers, how do you accurately differentiate which provider will suite all of your business’ needs the best...

Team Spotlight: Ernie Babinski

This week we shined the spotlight on the backbone of our support team, Ernie Babinski! Ernie is our trusted Level 3 Support Specialist and has been wi...

Call Center Agents

9 Signs You're a Call Center Agent

The year is 2017, and while technology has made the lives of call center agents much easier, we know that tech can only do so much to fix the day to d...

How to Instantly Motivate Your Millennial Call Center Agents (infographic) 

Managing millennials is one of the most pressing issues facing the call center industry in 2017. As every new day approaches us, the likelihood of you...

call center solutions

Life As A Call Center Manager: Told in Gifs

The life of a call center manager isn't always an easy one. But we can relate! Check out these seven instances that could have been taken right out of...