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Call Center Terminology: How Much Do You Really Know?

Let's face it...the call center industry is one of the most complex industries in the world. Call center managers are in charge of making sure their o...

call center solutions

Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

 Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations...

Video: How to Motivate Your Millennial Call Center Agents

The topic of managing millennials is becoming an issue across nearly every major industry. However, the call center industry has been particularly aff...

call center solutions

Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)

Client: Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sector...

lead generation outbound sales

[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?

 Are your outbound sales team efforts optimized for productivity?  If it took you some time to think it through...then odds are your team isn't workin...

lead generation

How to be Successful in Outbound Sales

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintain...

Welcome to the New Convoso

At Convoso, we do everything in our power to make sure that our software suits every possible niche to a tee. Whether you are just starting a call cen...

Sales Velocity:Your most important Outbound Sales Metric

As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbou...

Essential Outbound Call Center Kpis

Running a outbound call center in 2017 is all about the intricate details. Between remaining compliant, maximizing leads, and retaining agents–sometim...