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The Starting Lineup

Why Your Call Center Learning Management System is Ineffective (Part 1)
By Convoso
on December 15, 2016

According to an IHS employee services case study, the average call center spends about $4,000 to hire a new agent due to...

Hardwire Learning into Customer Contact Performance
Chip Bell
By Chip Bell
on December 7, 2016

A reputable B2B company recently received feedback indicating widespread customer concern they were not helping their...

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