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Why call center learning management systems are ineffective [Infographic]

        Training & onboarding call center employees has become a focal point to the entire industry. Better reporting capabilities from call center so...

LMS onboarding Learning Management System Training

Why Your Call Center Learning Management System is Ineffective (Part 1)

According to an IHS employee services case study, the average call center spends about $4,000 to hire a new agent due to high turnover volume. In the ...

CX LMS onboarding Training

Hardwire Learning into Customer Contact Performance

A reputable B2B company recently received feedback indicating widespread customer concern they were not helping their customers remain on the cutting ...

Customer Contact Central
Customer Contact Central