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LMS

Why call center learning management systems are ineffective [Infographic]

        Training & onboarding call center employees has become a focal point to the entire industry. Better reporting capabilities from call center so...

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Why Your Call Center Learning Management System is Ineffective (Part 1)

According to an IHS employee services case study, the average call center spends about $4,000 to hire a new agent due to high turnover volume. In the ...

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Hardwire Learning into Customer Contact Performance

A reputable B2B company recently received feedback indicating widespread customer concern they were not helping their customers remain on the cutting ...

Customer Contact Central
Customer Contact Central