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gamified LMS

Benefits of using a Gamified LMS for your Call Center (Part 2)

As seen in, Why Your Call Center Learning Management System is ineffective (Part 1), call center managers are doing themselves no favor in the trainin...

LMS onboarding gamified LMS Learning Management System Training

Why Your Call Center Learning Management System is Ineffective (Part 1)

According to an IHS employee services case study, the average call center spends about $4,000 to hire a new agent due to high turnover volume. In the ...

gamification CX LMS onboarding gamified LMS Training

Hardwire Learning into Customer Contact Performance

A reputable B2B company recently received feedback indicating widespread customer concern they were not helping their customers remain on the cutting ...

Customer Contact Central
Customer Contact Central