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The Starting Lineup

Hardwire Learning into Customer Contact Performance
Chip Bell
By Chip Bell
on December 7, 2016

A reputable B2B company recently received feedback indicating widespread customer concern they were not helping their...

Event Recap: Convoso Client, TaskUs Hosts Leading CX Influencers at CX Summit
By Convoso
on December 6, 2016

       Quality over quantity was the major takeaway for David Brown in his attendance of this year’s CX Summit. Brown,...

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