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contact center software

How the Definitions of SaaS, PaaS, and IaaS Affect Your Call Center

SaaS, PaaS and IaaS: No, these aren't Frank Zappa's triplets. They're actually different categories of cloud services.

contact center software

How Today's Customer Support Technology Raised Customer Expectations

Today’s ever-advancing call center technology serves to streamline everyday functions of customer service and support operations with solutions drasti...

contact center software

10 Inbound Features Your Call Center Needs Today

Running a call center is becoming more and more about the features available to you and your agents. Choosing the right provider or software for your ...

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5 reasons why call center AI will enhance, not replace agents.

As technology advances, we all have that utopian dream of having all our problems answered at a click of a button. No matter the difficulty. No matter...

contact center software

Top 15 Inbound Call Center KPIs

Today, more than ever, running an inbound call center is all about data and metrics– and not just any inbound metrics, but the right ones. However, wi...

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Why We Decided to Rebrand Our Software Company …10 Years Later.

- A letter from CEO of Convoso (formerly SafeSoft Solutions), Nima Hakim

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Stepping Up the TechDay Game! TechDay LA 2016 Recap

LA Locals Convoso exhibited at TechDay LA 2016 recently, and stepped up the game in more ways than one. Convoso promoted their signature Gamified Cont...

call center solutions rebrand contact center software

Changing the Name of the Game: SafeSoft Solutions Re-brands to Convoso

Woodland Hills, CA, September 21, 2016 (Newswire) -SafeSoft Solutions has officially announced their re-brand to Convoso. For over ten years, SafeSoft...

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