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call center solutions

What Is a PBX? And Why Your Call Center Needs It Today.

As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to g...

call center solutions

Life As A Call Center Manager: Told in Gifs

The life of a call center manager isn't always an easy one. But we can relate! Check out these seven instances that could have been taken right out of...

call center solutions

How Your Call Center Should Actually be Using Scripts

 While “staying off script” and candid may be beneficial for politicians and actors... the same cannot be said for call center agents that don't adher...

call center solutions

The Ultimate Guide to Using Call Center Dialer Software

Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone nu...

call center solutions

10 ways to instantly motivate your millennial call center agents

The year is 2025, and over 75% of the labor force is millennials or Gen Y...are you prepared? Millennials, or those ages 18-34 in 2015, are intrinsica...

call center solutions

Top 5 call center inbound kpis[infographic]

How are you running your inbound call center? Odds are you are looking at certain reporting and industry standardized metrics. But, are you looking at...

call center solutions

Top 12 Outbound Call Center KPIs

Top Outbound Call Center KPIs If you’re managing an outbound call center, the issue isn’t really whether or not to measure operations. Rather, the iss...

call center solutions rebrand contact center software

Why We Decided to Rebrand Our Software Company …10 Years Later.

- A letter from CEO of Convoso (formerly SafeSoft Solutions), Nima Hakim

call center solutions rebrand contact center software

Changing the Name of the Game: SafeSoft Solutions Re-brands to Convoso

Woodland Hills, CA, September 21, 2016 (Newswire) -SafeSoft Solutions has officially announced their re-brand to Convoso. For over ten years, SafeSoft...

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