on February 23, 2017 call center solutions

Top 5 call center inbound kpis[infographic]

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How are you running your inbound call center? Odds are you are looking at certain reporting and industry standardized metrics. But, are you looking at the right ones?

Check out the Top 5 Inbound Call Center KPIs:

 

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Need more metrics? We have you covered! 

Top 15 Inbound Call Center KPIs

 

Customer Contact Central
Customer Contact Central