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The Starting Lineup

[Mini Blog 2] Call Center Gamification: Learning Made Easy & Enjoyable
Nima Hakimi
By Nima Hakimi
on January 17, 2017

Welcome to The Starting Lineup's first ever mini-blog series! In this three part Q&A, our CEO Nima Hakimi will address all...

[MINI BLOG 1] Call Center Gamification: What is it and why incorporate it?
Nima Hakimi
By Nima Hakimi
on January 12, 2017

Welcome to The Starting Lineup's first ever mini-blog series! In this three part Q&A, our CEO Nima Hakimi will address all...

Convoso's holiday drive results in toys & new tech for local charity
Convoso
By Convoso
on December 30, 2016

Convoso, a SaaS company out of Woodland Hills, CA, used this holiday season to show that sometimes the best service is...

Help Participate in Westside Children's Center Holiday Charity Drive
Convoso
By Convoso
on December 15, 2016

Convoso's rebrand, growing company, the addition of many great new clients, and many more exciting events in 2016 has given ...

Why Your Call Center Learning Management System is Ineffective (Part 1)
Convoso
By Convoso
on December 15, 2016

According to an IHS employee services case study, the average call center spends about $4,000 to hire a new agent due to...

Hardwire Learning into Customer Contact Performance
Chip Bell
By Chip Bell
on December 7, 2016

A reputable B2B company recently received feedback indicating widespread customer concern they were not helping their...

Event Recap: Convoso Client, TaskUs Hosts Leading CX Influencers at CX Summit
Convoso
By Convoso
on December 6, 2016

       Quality over quantity was the major takeaway for David Brown in his attendance of this year’s CX Summit. Brown,...

Why We Decided to Rebrand Our Software Company …10 Years Later.
Nima Hakimi
By Nima Hakimi
on October 20, 2016

-- A letter from CEO of Convoso (formerly SafeSoft Solutions), Nima Hakimi

Addressing the Rebrand: Why did our company...

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