Running a outbound call center in 2017 is all about the intricate details. Between remaining compliant, maximizing leads, and retaining agents–sometimes minute details and even important KPIscan slip through the cracks.
As a leading call center software, we think it is a priority of ours to present to outbound call center managers the most essential key performance indicators. These KPIs are extremely important for you AND your teams to know. To combat the training process of on boarding agents with industry standard KPIs, we put together flashcards that will make the process a lot more streamlined.
Within the outbound KPI flashcards you will find solutions & terminology for the most important performance metrics within the call center industry. By training agents on your KPI goals, you will in turn onboard expert agents geared to accompany their sales successes with your company.